Why use Online Consulting?

Our Mission: “To enhance the health and well-being of our community by working in partnership to provide our patients with high quality accessible care in a safe, responsive and respectful manner”

We are constantly looking at new and innovative ways to achieve our mission. With patient care at the heart of our decisions we are looking at making a significant change to our appointment system.

We are living in a challenging time with the demand for GP appointments at a record high. This demand continues to grow and makes it more difficult to provide the care we want for our patients. We understand the frustration you feel when trying to book an appointment to speak to a clinician and the time taken to get through to the practice. We have listened to your feedback and have decided to move in a new direction.

We would like to introduce you to our new AccuRx Patient Triage system.

This online system is a simple, flexible, and fast way to contact our practice with medical or admin queries. We are then able to triage these requests to be dealt with by the service.   Online consulting allows you the flexibility to seek healthcare in a flexible manner which fits in with you and your lifestyle and is not bound by a lottery luck of who gets on the phone lines fast enough. It is very simple to fill out but if you do have difficulty, you can contact the practice by phone, and we can talk you through this or complete a request for you if necessary.

We have been piloting this for the last few months and have received very positive feedback so far.

We understand this is a change but a necessary one to allow us to provide the best and safest healthcare we possibly can.

This replaces our current system of telephoning the practice at particularly busy times to get an appointment.  For patient safety the link is live Monday – Friday 08.00 – 13.00.  

Urgent medical problems can still be dealt with over the phone after 13.00 until the practice closes at 18.30. This link will reopen at 08.00 the following morning.

Key Benefits

• Flexible
• Convenient
• The right person for the right problem
• No more waiting in telephone queues

Patients can complete the Online Consulting Form online via our website. All relevant medical enquires will be read by a clinician and are then directed to the most appropriate service.

The following options appear on the form:

I have an admin query.

Contact us about a fit (sick) note, ask about recent tests or ask anything else admin related.

I want help for a medical issue.

Contact us about a new or ongoing symptom!

• for non-urgent medical issues.

Answer a few short questions and we will aim to contact you on the same working day to acknowledge your request.

You will receive a message confirming your appointment, where this is a Face to Face,  a telephone consultation, or advice.  It is important to keep your phone close by in case a clinician needs to call you, or you may be sent a link so that you can book your own appointment on a date and time that suits you.

Our Online Consulting System should not be used for emergencies.

Check it’s not an emergency.

Call 111 or 999 for urgent medical help if you have any of these as your request will not be seen immediately.

Please do not use if you have any of these:

• Crushing chest pain and tightness
• New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
• Severe difficulty breathing
• Heavy bleeding that won’t stop
• Severe injuries
• Feeling suicidal, wanting to harm yourself.