Patient / Carer
Use of your personal data
Under data protection law, individuals have a right to be informed about how the Medical Practice uses any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
This privacy notice explains how we collect, store and use personal data about patients.
We, Lower Broughton Health Centre are the ‘data controller’ for the purposes of data protection law.
Our data protection officer is Shane O’Neill (see ‘Contact us’ below).
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about patient includes, but is not restricted to:
- Contact details, contact preferences, date of birth, identification documents, Address, Email, Emergency Contact Details, Registration details, Mobile number.
- Characteristics, such as ethnic background, Gender, Sexual orientation, Madrigal status, Occupation, Immigration status, language, Disability Requirements.
- Any contact the Practice has had with you; Such as appointments, Emergency Appointments, Clinics visits, Emergency appointment Etc.
- Results of assessments/medical tests
- Medical History - Notes and reports about your health, Details about your treatment and care.
- Safeguarding information
- CCTV images captured in medical Practice
- Relevant information from other health professionals, relatives or those who care for you
Why we use this data
To ensure you receive the best possible care. Information held about you may be used to help protect the health of the public.
Our legal basis for using this data
For the GDPR purposes NHS England’s lawful basis for processing is Article 6(1)(e) ‘…exercise of official authority…’. For the processing of special categories data the basis is Article 9(2)(h) ‘…health or social care…’.
Collecting this information
While the majority of information we collect about patients is mandatory, there is some information that can be provided voluntarily.
Whenever we seek to collect information from you or your child, we make it clear whether providing it is mandatory or optional. If it is mandatory, we will explain the possible consequences of not complying.
How we store this data
We keep personal information about patients while they are using our services. We may also keep it beyond their attendance at our practice if this is necessary in order to comply with our legal obligations. Our retention periods are set out by the NHS which sets out how long we keep information about patients.
We will approach the management of patient records in line with the Records Management NHS Code of Practice for Health and Social Care which sets the required standards of practice in the management of records for those who within or under contract to NHS organisations in England, based on current legal requirements and professional practice.
We do not share information about patients with any third parties without consent unless the law and our policies allow us to do so.
Where it is legally required, or necessary (and it complies with data protection law) we may share personal information about patients with:
- GP Practices
- Dental Practices
- NHS & Private Hospitals
- Community Pharmacies
- Other healthcare providers
- Voluntary Organisations
- Counter Fraud Agencies
- NHS England Colleagues
- Other CDAOs
- CDAOs and relevant departments outside of England Footprint e.g. Scotland, Wales, Northern Ireland
- NHS Business Services Authority
- Primary Care Services England
- Local Authorities
- Public Health Departments
- Indemnity Insurance Providers
- Adult and children safeguarding boards
Transferring data internationally
Where we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law.
Patients’ rights regarding personal data
Individuals have a right to make a ‘subject access request’ to gain access to personal information that the school holds about them.
Patients/ Carers can make a request with respect to their data, or where their child is not considered mature enough to understand their rights over their own data (usually under the age of 12)
If you make a subject access request, and if we do hold information about you or your child, we will:
- Give you a description of it
- Tell you why we are holding and processing it, and how long we will keep it for
- Explain where we got it from, if not from you or your child
- Tell you who it has been, or will be, shared with
- Let you know whether any automated decision-making is being applied to the data, and any consequences of this
- Give you a copy of the information in an intelligible form
Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances.
If you would like to make a request, please contact our data protection officer.
Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:
- Object to the use of personal data if it would cause, or is causing, damage or distress
- Prevent it being used to send direct marketing
- Object to decisions being taken by automated means (by a computer or machine, rather than by a person)
- In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing
- Claim compensation for damages caused by a breach of the data protection regulations
To exercise any of these rights, please contact our data protection officer.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact our data protection officer.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
- Report a concern online at https://ico.org.uk/concerns/
- Call 0303 123 1113
- Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our data protection officer:
Further information about the way in which the NHS uses personal information and your rights in that respect can be found here: https://england.nhs.uk/contact-us/privacy/privacy-notice/your-information/