If you have a complaint

You have the right to make a complaint about any aspect of NHS care, treatment or services and this is written into the NHS Constitution on GOV.UK. If you wish to make a complaint about any aspect of care or treatment you have received whilst a patient at Lower Broughton Health Centre, please see the following.

• You should initially complain to the Practice, ideally as soon as the problem occurs or shortly afterwards.
• You can do this verbally to any of our receptionists. The receptionist will take details of your complaint for our records and provide you with a written copy.
• You can complain in writing to: Mrs Debbie Regan, Practice Manager, Lower Broughton Health Centre, Great Clowes Street, Lower Broughton, Salford, Greater Manchester, M7 1RD.
• You can email the practice on practice.jeet@nhs.net
• You can telephone the practice on 0161 983 0016.If you are complaining on behalf of someone else, include their written consent with your letter (if you are making your complaint in writing) as this will speed up the process.

If you are not happy with the way your complaint has been dealt with, you can contact NHS England. The website below gives full details.

England NHS website.

You have the option to complain to NHS England as the commissioner or directly to the Practice. You can go to NHS England if you feel unable to complain directly to the Practice; however NHS England cannot look into something that the Practice has already, or is already investigating.

If you are unhappy with the Practice response, you can contact the Ombudsman via the Parliamentary and Health Service Ombudsman website or call them on 0345 015 4033.

Thank you

On behalf of the GPs and staff at Lower Broughton Health Centre.